Suresh Venna

Business Operations | Strategy | PMO | Customer Support Excellence | Chief of Staff
San Jose, CA • vvsuresh@gmail.com • 408-393-3627 • linkedin.com/in/venna

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Operational Excellence PMO & Governance GTM Support Customer Experience Transformation Cross-Functional Leadership

Innovative SaaS leader with a track record of launching scalable recruitment solutions, enhancing customer experience, and driving growth across diverse teams and dynamic markets. Versatile operator and change agent with deep tech-industry experience optimizing customer-focused solutions in global environments.

Professional Experience

Google — Consultant Program Manager, Central Product Ops San Jose, CA • 01/2025 – Current
  • Accountable for Business PMO activities supporting the GTM strategy.
  • Strategic Program Leadership (Tenor.com): Transitioning Tenor.com from open-API to First-Party Exclusive value driver for Gboard.
  • Operational Governance (Anaplan): Supporting implementation for Non-Hub Cost Center management and cost reconciliation with contract manufacturers.
  • Orchestrating alignment across Product, Engineering, Content Creation, and Support teams to ensure seamless content migration and continuity while mitigating legal/business risks.
QuikHire.ai — Chief Operating Officer Santa Clara, CA • 10/2023 – 12/2024
  • Launched an AI-driven recruitment platform to streamline hiring for SMBs with an inclusive, scalable approach.
  • Achieved 250 customers and 4 partner colleges within six months through targeted marketing and customer-centric onboarding.
  • Optimized customer support with real-time progress tracking and feedback mechanisms to improve satisfaction and retention.
  • Led data-driven UX improvements using customer feedback and performance analytics.
  • Established operational processes for scalable growth: onboarding, support, maintenance, cost control, and reliability.
Cisco — Director, Business Operations & Customer Support San Jose, CA • 04/2016 – 10/2023
  • Directed strategy, governance, and large-scale portfolio operations for Engineering and PMO.
  • Improved productivity ~25% through automation and operational optimization.
  • Drove improvements in customer/product pulse score through operational cadence, product strategy execution, and long-range planning.
  • Enabled revenue support and customer-focused visualization/insights for product teams.
  • Built workforce optimization strategy via accountability, best practices, and performance management; mentored 10+ staff.
BMC Software — Engineering Program Manager, Release Management San Jose, CA • 06/2014 – 02/2016
  • Led engineering program and product release management across Remedy / SaaS / Support / Presales / Enablement / Customer Engineering.
  • Delivered ~30% improvement in time and productivity as process owner; ensured on-time, on-budget delivery.
  • Improved effectiveness via governance, enablement, project control, closure, security compliance, and quality compliance.
Saama Technologies — Head, Project Management Office Campbell, CA • 03/2014 – 05/2014
  • Built PMO concept and methodology; created PMO framework, policies, procedures, and processes from the ground up.
  • Drove adoption and positioned organization for operational excellence in a competitive AI clinical analytics landscape.